V. HUMAN RELATIONS MANAGEMENT
V. 1. General considerations
In adult education, human relations require a careful study
and a special attention, both from the management side and from the
education providers (experts etc.). No matter how attractive the adult
education program offers get, they risk remaining at this level if the
education providers cannot persuade the possible recipients with regard
to the value of that offer. We talk here about the communication skills,
the capacity to motivate the adult public in order to attend these educational
Be it professional training or cultural horizon expansion
activities, beyond the special knowledge the educators need, they also
must possess communication skills if they want to motivate the adults
to get actively involved in reaching the pore-established objectives.
It is also widely acknowledged the fact that during the
development of the training and cultural educational programs for adults,
various conflictual situations may be generated between participants
or between participants and education providers.
Conflict management represents, consequently, a sine qua
non condition for the success or failure of this type of actions. A
great importance is also placed on team work. Based on these statements,
the present chapter shall dwell on a few aspects related to communication,
conflict and group activity, that we consider essential in ensuring
the success of each adult education program.